Step NX 26 Electric Bike
Regular price
£1,399.00 GBP
Specification
Electrics
- Motor: 250W 36V front hub brushless gear drive
- Torque: 42Nm regulated to 15.5 mph
- Battery: Removable 418Wh (11.6Ah) 36v with SAMSUNG cells
- Range: 40 miles (60km) based on average conditions
- Controller: 540Wh (15Ah) 36v
- Sensor: 12 magnetic point speed sensor
- Display: 5 mode LED module with walk assist
- Charger: 2Ah 36v smart charger - 4h charge time
- Cable: Waterproof IP67 with quick connectors
Frameset
- Frame: Alloy low step with internal cables
- Fork: Alloy suspension, hydraulic lockout
- Sizes: 16”
Drivetrain
- Shifters: Shimano NEXUS RapidFire
- Rear Mech: Shimano NEXUS 7 Speed
- Chainset: Alloy 44 tooth 170mm
- Pedals: Alloy with non-slip sandpaper tread
- BB: Sealed cartridge
- Chain: KMC anti-rust
Brakes
- Calipers: Promax mechanical disc brakes
- Levers: Alloy 3 finger with safety power cut-off
- Rotors: 160mm front & rear
Wheels
- Tyres: Kenda Kwick Journey 26” x 1.75” puncture protect
- Tubes: High pressure Presta valve
- Rims: Alloy double wall 36 hole
- Spokes: Stainless with brass nipples - 13G front / 14G rear
Components
- Saddle: Velo plush comfort
- Seat Post: Alloy dual adjust 350mm
- Seat Clamp: Alloy with allen key bolt
- Handlebar: Alloy back-swept 600mm, 25.4 bar bore
- Stem: Alloy adjustable 100mm
- Grips: Velo double density Palmwing with lockrings
- Headset: Alloy semi-integrated
- Mudguards: Alloy with alloy stays
- Rear Carrier: Alloy rear pannier with bungee straps
- Kickstand: Alloy Centre mounted
Weight
- Battery: 3.5kgs
- E-bike: 20kgs
- Total: 23.5kgs
Many people choose an electric bike over a conventional bike due to mobility issues.
Perfect for cyclists with reduced levels of mobility, allowing riders to gain the benefits of both accessibility and motor assistance, in one all-encompassing e-bike.
Whether it is a trip to the shops, to visit family and friends, or a simple jaunt along a country track, the EZEGO Step NX family of e-bikes have been bringing the joy of cycling to many who otherwise wouldn’t have been able to cycle for, and that is something we are proud of.
Delivery
We will endeavour to process and dispatch any orders received before 12pm (working days only) the same day. Any orders placed after this time will be processed on the next working day. For the purposes of clarity, Saturday and Sunday, as well as any UK national holidays & bank holidays are not classed as working days.
Our products are usually dispatched on a standard 2 working day service (unless the product description, or checkout options indicate otherwise), although we may offer an expedited shipping service from time to time
Returns
We offer no quibble returns to our UK customers in the unlikely event that you are not completely happy with your purchase. As long as you contact us within 14 days of delivery we’ll process your return and send through information on how to get your item back to us. Although we can help with arranging collection, return shipping costs will be the responsibility of the buyer. The product must be in it’s original packaging and unused in an “as new” condition. If it is not, we reserve the right to deduct reasonable costs to return the product to “as new” condition.
My item is faulty, what do I do?
In the unlikely event that you have received an item that appears to be faulty please ensure initially that you have correctly followed the instruction manual. If you are sure that your item is faulty, please email info@wattwheelz.co.uk with details of your problem and your order number, and one of our team will be in touch to discuss your matter further. If you are able to attach a photo of the fault to your email that could help speed up the process. If a fault is found with your product we will endeavor to fix and/or replace the item as per our standard product warranty.
How do I return my items?
If you are unhappy with your purchase we will happily accept any returns provided you contact us within 14 days of delivery. We ask that you contact us on info@wattwheelz.co.uk in the first instance with your order number and the reason why you wish to return the item. One of our team will be in touch to discuss the matter, and will provide a returns number and address in due course. Although we can help with collection, return shipping costs will be the responsibility of the buyer. The product should be unused and in it’s original packaging, in an “as new” condition. If it is not in an “as new” condition, we reserve the right to deduct reasonable costs to return the product to “as new” condition.
How long will it take for my return to be processed?
It can take 5-7 working days for your return to be processed once we have received the goods. When the return has been processed, a member of the returns team will be in touch via email to confirm.
Order Confirmation
We will pre-authorize your card when you place your order, but there will be no charges made to your card. We will then get in touch with the supplier if your bike is coming directly from them to make sure they can ship it to you right away. Once verified, your order will be shipped and the payment will be processed. If there is any delay such as an item which is on backorder, we will void the pre-authorization and contact you to let you know.
Order Delivery
Delivery will vary depending on which delivery option you choose Please see the Delivery and Returns page for more information. Once your order has been placed and we have confirmation the item you request is in stock, we will take payment from your preferred payment method and dispatch your item within 2-15 days depending on the delivery service or manufacturer. Please We'll send you an e-mail to confirm the item has been dispatched.
If you have no correspondence from us within 3 working days then please contact us on info@wattwheelz.co.uk so that we can help.
Returns and Refunds
Returns and refunds will vary between different manufacturers. Please consult the Delivery and Returns page of the item you wish to purchase for the relevant returns and refunds information. Refunds should be received by the customer within two weeks of us receiving the item under the assumption the condition of the product is satisfactory.
Unwanted items
We will require you to inform us of the order number you received for us upon purchase and reason for the return of the item. If you wish to return the item as unwanted then it must be unused, in the original packaging and in the condition you received the item. If we receive an item with missing parts or the item is damaged in any way, including packaging, we will hold the customer responsible and a charge will be made for the reduction in value. In this case you are responsible for the item until it reaches the manufacturer so we would suggest using a secure method of delivery, for example a signed delivery. The customer is also responsible for any delivery charges incurred in the return of an unwanted item.
Faulty items
If the item you have purchased is faulty then you can return it for repair within the warranty period. This returns policy does not cover faults resulting from misuse of the item. If an item that has been returned has no manufacturing faults after testing then it is the customers responsibility to pay for any delivery or return. If we have used a courier to collect the item then the cost of the couriers services will be deducted from any refund.
Wrong item
If the unlikely event occurs where we send you the wrong item, any delivery and return costs incurred shall be at our expense. Once the manufacturer has received the item, a replacement item will be dispatched.
Damaged items
Please thoroughly check all items at the point of delivery. We advise you not to accept any damaged items. If you do discover any damage to an item please ensure you send us clear photos of the damaged item or items to info@wattwheelz.co.uk.
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